Enterprise FAQ's
Common questions and answers for enterprise partners and integrations.
8 Articles
Can you share your monthly uptime statistics for the past 12 months
Updated on 2026-02-12
All our services are at 99.25% uptime for the past 15+ months, with one incident on October 20, 2025 lasting approximately 172 minutes.
Do you support automatic supplier failover if a primary inventory source becomes unavailable?
Updated on 2026-02-12
Xeni Ans: Yes. We do.
What are the uptime SLAs?
Updated on 2026-02-12
Xeni has 99.5% service uptime. If a single cloud region experiences issues, we automatically reroute traffic to healthy regions within 1 hour, provided the incident is not a global cloud outage. All 4
What events are excluded from your uptime SLA (planned maintenance, partner outages, airline API downtime, etc.)?
Updated on 2026-02-12
Xeni has multiple inventory partners and customers are not directly exposed to partner outages for search and new bookings. Existing bookings may be impacted, but our team provides 24/7 support.
What is the maximum proven concurrent search requests (QPS) and booking throughput (TPS) your platform has supported in production?
Updated on 2026-02-12
We've tested up to 400 search queries per second and pre-built infrastructure to serve 300 QPS per region. We work with large customers to pre-size infrastructure before launch.
What is your average SLA for support tickets involving flight changes or cancellations?
Updated on 2026-02-12
All customer impacting issues are addressed by priority. Flight changes or cancellations fall under P1 category. Here is the SLA for different priorities. Critical (P1): < 15 mins of acknowledgment, <
What is your SLA for flight disruption handling in peak seasons during Ramadan, Hajj, Eid, and summer travel spikes?
Updated on 2026-02-12
Our SLAs remain consistent whether it's Ramadan, Hajj, Eid, summer spikes, or any other peak travel period. We do not reduce service levels during high-demand windows. Xeni maintains 24/7 on-call supp
What % of bookings fail or require manual intervention?
Updated on 2026-02-12
Under 1% of bookings may require manual intervention during high-demand periods, such as holidays, the summer travel season, major events, and same-day bookings.