Xeni White Label

Set up your branded booking website on your custom domain.

22 Articles

Can travelers store passport and frequent flier information?

Updated on 2026-03-02

Xeni does not currently support storing passport details or frequent flier miles information in traveler profiles. This feature is planned for a future release.

Can bookings be attributed to a specific sales agent?

Updated on 2026-02-27

If a sales agent makes a booking on behalf of a traveler, the booking will be attributed to them. There is not currently the ability to tag a booking

Can I integrate Xeni with other applications?

Updated on 2026-02-27

No integrations are currently available. The Xeni command center offers CRM capabilities.

Can itineraries or quotes be texted or just email?

Updated on 2026-02-27

The itinerary is sent via email.

Can my sub-agents be located anywhere in the world?

Updated on 2026-02-27

Yes, your agents can be located anywhere - they do not need to be located in the city or office as the main subscriber.

Can the booking engine be customized to match the look and feel of our website? Can we add our own branding elements to the booking engine?

Updated on 2026-02-27

Yes, customize branding through the command center. Additional customization can be requested at customersupport@xeni.com and may be subject to fees.

Can the site subscriber sign up our travelers, or do they have to sign up on their own?

Updated on 2026-02-27

You must invite your travelers to sign themselves up on your website. However, even if your traveler has not signed up, you can book trips for them.

How do I add a sales agent to my site?

Updated on 2026-02-27

In command center, go to Agents and select +Invite Agent in the upper right corner.

How do I change my password?

Updated on 2026-02-27

“Click 'forgot my password' on the login screen, or go to Settings > Profile Settings > Change Password in the command center.”

How do I set up my mark-ups?

Updated on 2026-02-27

Default markups start at 0%. Go to Settings > Markup Settings in the command center to set your default and per-product markup values.

How do I ticket a flight?

Updated on 2026-02-27

If you are the administrator or sales agent on the site, you must ticket the flight within the ticketing window, or it will be canceled. Go to your c

How is customer data protected?

Updated on 2026-02-27

Xeni features SHA- 256 encryption.

How many sales agents can I add?

Updated on 2026-02-27

The number of agents depends on your subscription: Basic allows 5, Premium allows 50, and Enterprise allows unlimited agents.

If you book something for a client, is there a way for the client to see the trip details in their dashboard?

Updated on 2026-02-27

Currently, the clients will be able to see only the bookings made by them on their dashboard.

What does the restricted/not restricted toggle mean for sale agents?

Updated on 2026-02-27

A restricted sales agent can make bookings on behalf of a client, but cannot see all of the bookings made on the platform, the client list, the defaul

When you email an itinerary to a client, how long will that pricing last?

Updated on 2026-02-27

There is no guarantee on the prices - this is determined by inventory availability. It is advisable to reprice the entire itinerary before booking.

When you email the items in the cart to a client, can the client book that trip themselves from the email?

Updated on 2026-02-27

Currently, the client can only view the itinerary, but in future product releases we will have the ability to book straight from the itinerary email.

Who gets emails when bookings are made?

Updated on 2026-02-27

The agency owner/site admin email will receive all email notifications for the site. Travelers receive all email notifications pertaining to their boo

Will you pay out my sub-agents for their commissions?

Updated on 2026-02-27

Xeni will send all commission payments to the site owner. Site owners are responsible for paying out their sub agents.

Can we control markup independently per product category?

Updated on 2026-02-12

Yes! Xeni provides net rates. Our customers can apply their own markup.

Managing your team and user roles

Updated on 2026-02-07

Invite team members, assign roles, and manage permissions for your Xeni agency account.

Setting up your white label booking website

Updated on 2026-02-05

Configure your branded booking site with custom domain, colors, logo, and booking widget.